All the prices listed in the catalogue are retail prices. Wholesale is possible and is the subject of an individual contract. Should you be interested in wholesale, please contact the vendor by e-mail at the address info@dobrycaj.cz or use the form in the sales application which is available in the Support menu and the sub-menu Send inquiry or opinion. The vendor reserves the right to adjust the content of the catalogue and price of goods without prior notification.

This is a transfer of the amount in the price of the order into bank account no. 2400048694/2010 (FIO druzstevni zalozna), in which the purchaser states the order identifier as the variable symbol of the payment. Payment by bank transfer is the most advantageous for the customer, since there is no COD charge. For customers from outside the Czech Republic a different payment method is expected, since the high price of bank transfers from abroad disproportionately increases the price of the order. The goods are sent to the customer after the payment of the value of the price of the order is confirmed by the bank of destination. The usual delay between the customer sending the payment and the receipt thereof by the vendor is between 1 and 2 working days, nevertheless a large percentage of transactions are implemented almost immediately. The information required for an international bank transfer shall be supplied upon request.

Payment in cash on delivery of goods (COD) is available primarily to customers who do not wish to divulge the number of their bank account. In such a case the customer pays for the goods at the moment of their handover by the forwarding company (usually the Czech Post Office). The process of sending goods is commenced immediately after the compilation of an order. Payment by COD is also available to customers outside the Czech Republic, nevertheless, as in the case of bank transfer from abroad, the costs in connection with foreign COD are so high as to make such a payment unfeasible.

All of the most widely available payment cards can be used for payment: Visa, MasterCard, Discover and American Express. Although the order is processed by the standard method, the payment itself is implemented only after the order has been redirected to the website of the PayPal company, which ensures secure payment. Information about the payment card does not come into contact with the vendor at any moment during the processing of the order. Payment by bank card does not cause any increase in the price of the order (it is free of charge). Furthermore payment by bank card does not require registration with the PayPal company, in other words the customer does not require a PayPal account in order to pay by bank card. PayPal only permits payment by bank card in the case that this bank card, as well as the e-mail address stated during payment is not registered in any already existing PayPal account. Processing of the payment and notification of the vendor take place immediately. This method of payment is ideal for customers from outside the Czech Republic.

This payment method is available to registered users of the PayPal service, which offers the possibility to transfer an amount corresponding to the price of the order to the vendor from the user’s PayPal account. Processing of the transfer of the amount and notification of the vendor take place immediately. As with payment by bank card this payment method is ideal for customers from outside the Czech Republic. The PayPal service is an ideal method for avoiding expensive charges in connection with a bank transfer abroad. Following implementation of the payment the customer is redirected back to the website of the vendor.

The guaranteed period for sending of goods which are in store is 48 hours, nevertheless it is our endeavour to send all goods within 24 hours or less. A confirmed order can be cancelled up to the moment when its status (column Status of Order) on the History of Orders page (Customer menu) changes to Dispatched. In such a case the order is dispatched and can no longer be cancelled. Cancellation of an order is possible by forwarding the message which the user received by e-mail following compilation of the order (this message contains a pro-forma invoice).

Goods may be returned undamaged and in their original packaging within 14 days of receipt of the consignment without stating the reason. The goods must be entirely fit for further sale. Following an inspection of the condition and completeness of the goods your money shall be returned to you by bank transfer or postal order (in the case of return by postal order the fee for sending money charged by the Czech Post Office shall be deducted from this amount). Only money for goods shall be returned, and not postage and packing. The customer must inform the vendor of his/her intention to return purchased goods via e-mail to the address info@dobrycaj.cz. Goods must be unused, undamaged, complete and delivered in the original packaging as received from the vendor. Goods may be returned only with the original of the invoice which is a component of every delivery. Goods must be sent as an insured parcel, goods sent for COD will not be accepted. Reclaims of goods are governed by the Commercial Code.

The vendor reserves the right to refuse an order compiled by a purchaser who in the past has failed to collect or failed to pay in a regular manner for goods ordered in a binding manner. This right relates to consignments which have been returned to the vendor due to failure to collect on the part of the purchaser, who is liable for the accuracy of the data stated in the order. In such a case the purchaser loses the right to further orders.

The store makes use of an advanced points system. Registered users receive points for their purchases, the number of which corresponds to the price of the order. Points can be obtained not only by purchasing, but also by rating teas, in which it is possible to rate only purchased teas. Collected points can be used to reduce the price of further purchases. Points are automatically credited to the user’s account at the moment of arrangement of the order. In the case that goods are returned to the vendor for any reason, the points obtained in connection with the returned goods are deducted from the user’s account.

We reserve the right to amend the operational procedures and conditions of business without prior notification. By compiling an order the customer confirms his/her agreement with the current conditions of business upon each individual purchase.